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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Franklin Ernesto

November 1, 2023

5  out of  5 rating by Franklin Ernesto
"State Farm Review Angelica and Tatiana Martinez are the greatest assets to this branch. Their service was impeccable and warm-hearted through and through. I was under the impression that I was covered in certain areas for my home and auto and when I was checking in; they individually took their time and brought to my attention how underinsured I was. They were incredibly knowledgeable and made sure to break everything down in bite size pieces for me to understand and retain. They answered all my questions, concerns, and followed through exactly when they said they would. They were incredibly tactful, I never knew Insurance could be made this simple. I have since switched State Farm branches to this one, and it’s because of them. If you ever have any doubts on your insurance, bring it to the attention to either Angelica and/or Tatiana, and they’ll make sure it’s taken care of to the fullest extent. ⭐️⭐️⭐️⭐️⭐️."

Heather West

October 31, 2023

5  out of  5 rating by Heather West
"Arlen Salvatierra helped me tremendously at the Janet Fernandez office. She helped me lower my car insurance and even had me move my homeowners over and she handled everything together. She always kept me informed with the latest discounts, and ways to save. Thank you so much Arlen for all your help!!"

Sivan Bitton

October 30, 2023

5  out of  5 rating by Sivan Bitton
"I have to say that i am a customer for years with Jannet Fernandez office and today it was the first time I speak to Angelica Martinez and this a person who is literally an angel she helped me she did everything in order to result my situation to the best of her capability and I am so grateful for having her answering."

Joe Chiarella

October 28, 2023

2  out of  5 rating by Joe Chiarella
"Had to switch to different agent. Multiple issues with this office including them issuing policies I never approved, quoting polies with discounts they did not tell me about and did not qualify for."

Fernando Contreras

October 27, 2023

5  out of  5 rating by Fernando Contreras
"We are very pleased with Arlen's excellent care. Very friendly and professional. Her first-class attention has always helped us clear up all our doubts."

Brandon Marks

October 2, 2023

5  out of  5 rating by Brandon Marks
"Angelica was a very helpful individual. No troubles assisting me with we're getting what I needed a pleasure to talk to"

Shala Fabian

September 28, 2023

5  out of  5 rating by Shala Fabian
"Demetria Quintana … I had the best experience getting my home insurance… also at the same time she was explaining Auto insurance, life insurance, so I’m so impressed how she walk me through the whole process…. Shala….😊👍👍"

Maria Oquendo

September 22, 2023

5  out of  5 rating by Maria Oquendo
"Great Services from Arlen Salvatierra. She has excellent customer services skills very knowledgeable in property Ins . She is the complete package in customer satisfaction. Respond to emails and texts promptly. I am extremely satisfy with her services."

pomy haile

September 19, 2023

5  out of  5 rating by pomy haile
"Cheri is always pleasant and really good at focusing on what customers need and require. She has a real instinct to understand customers. She also has the natural ability to understand and feel what your customers are experiencing, and is able to meet their needs effectively and professionally .Thank you always Cheri, ..You are the best!"


September 18, 2023

5  out of  5 rating by Chris
"I have been a customer of Janet Fernandez for over 15 years. They have always been great to work with and have always been there to assist me with any insurance /claims issues. But the reason for my review 15 years later is the service I recieved from one particular representative. Today I was drowning in several insurance issues that I had postponed and had accumulated leaving me with a daunting task at hand. I had the pleasure of getting Christopher Juarez on the phone, who held my hand as we cleared every outstanding issue I needed to address. Very-very cool!! I can't say enough good things about the team at Janet Fernandez's State Farm Insurance company, and if I had one person to single out as a superstar when it comes to customer service, it would be Chris J. Thank you for helping me out and clearing up all my issues! And Thank you Janet for hiring a great team!!"

Lisa Assalone

September 8, 2023

5  out of  5 rating by Lisa Assalone
"Guillermo resolved my purchasing my auto policy and renters insurance very quickly. He is very knowledgeable and professional."

Guirlelly Arango

September 6, 2023

5  out of  5 rating by Guirlelly Arango
"Tatiana es una persona o agente q es muy amable y eficaz en lo q hace, Tatiana me ah atendido con respeto y siempre con una sonrisa... Gracias Tatiana"

Peter K

August 25, 2023

5  out of  5 rating by Peter K
"I've been using State Farm for a while and I must say that Arlen Salvatierra has been one of the most helpful, knowledgeable and professional agent I had the pleasure of dealing with. Thank you!"

Vasilios Karamitsios

August 22, 2023

1  out of  5 rating by Vasilios Karamitsios
"Esmerita Quintana, she’s trying to get me and my family to transfer to Micheal Fernandez and Janet Fernandez and is continuing on talking negative about my current agent and how she’s basically slandering the person I am insured with and trying to get all of my policies transferred over to her on a daily basis for her own personal gain. I would please like to stop receiving phone calls due to harassment and whoever is in charge of this i request an immediate stop or for any resolution to this issue. I have not had issues with state farm in the past and have had a good experience up until now. This has been an ongoing issue now and needs to stop."

penagj 1122

August 10, 2023

5  out of  5 rating by penagj 1122
"Great Thanks"

Don Tabacco

August 10, 2023

5  out of  5 rating by Don Tabacco
"Had the pleasure working with Esmi Quintana agent at Janer Fernandez Cooper city office. Her knowledge and courtesy not only saved me money it also helped put my mind to rest I made the right choice many years ago when I chose Janet Fernandez State Farm insurance agency for our auto insurance."

Matt Whitton

August 7, 2023

5  out of  5 rating by Matt Whitton
"I called the office late afternoon one day and Chris began to create a quote. I realized how late it was and offered to call back the next day. Chris said he was glad I called and finished the quote. The superior service has continued after that day with follow up calls and friendly service. It is nice to deal with competent people who follow through with their promises. It is a pleasure dealing with Chris and I would highly recommend the office. Great rates compared to my last company."

E Reyes

August 4, 2023

5  out of  5 rating by E Reyes
"One of the Best experience I have ever had, specially if you are taking care by Ms. Gabriela Acosta, she is very proactive, Excellent communication, comprehensive with all my needs, and extraordinary costumer service. She is the Best of the Best. I will definitely recommend State Farm to my family & friends. It is 5 + and not just 5 stars! Thank you State Farms for having employees like Gabriela! 👌💪👍🙏"

Nicolas Dkfic

June 28, 2023

5  out of  5 rating by Nicolas Dkfic
"I recommend this office and the team. Everybody is friendly specially Arlen who explained everything about my coverages and discounts and also saved me some money with the health insurance Thank you!"

Esa Kavtaradze

June 28, 2023

5  out of  5 rating by Esa Kavtaradze
"Daniel Boynton helped me out today and he was awesome! He was very intelligent and understood just how to assist me."

Charlie Illes

June 27, 2023

5  out of  5 rating by Charlie Illes
"I had the pleasure of working with Daniel Boynton recently, and five stars truly can’t cover how great of a help he was! He was clearly very passionate and showed great expertise in finding the best coverage. Highly recommend!"

Jonathan Jackson

June 21, 2023

5  out of  5 rating by Jonathan Jackson
"Shopping for insurance has always been stressful, but that quickly changed when I called Janet's agency. Logan Kelly was extremely helpful and educated me on what each coverages were, and which ones fit me. Thanks to Logan and this agency for working to save me money on my life and auto insurance!"

Joaquin Lopez

June 21, 2023

5  out of  5 rating by Joaquin Lopez
"Great agency and great team! Logan Kelly was a great risk advisor and guided me through what coverages best fit me. Logan passed me to a sales representative that finalized my policy. Great customer service from Logan, couldn't thank him enough!"

Mandke Family

June 20, 2023

5  out of  5 rating by Mandke Family
"Really love the personal touch they give. Great Service. I Spoke with Daniel Boynton - what a gentleman and professional. I Highly recommend !!"

Tamara Byrnes

May 29, 2023

2  out of  5 rating by Tamara Byrnes
"I don’t like my autopay payments to go up without a discussion regarding why. Its “Not” OK."