State Farm® Insurance Agent Janet Fernandez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Laura Swaim
August 31, 2024
1
out of
5
rating by Laura Swaim
"BEWARE!!!! I had a policy with this office for a year after which they raised my rates when I had no tickets or accidents. I canceled my policy on August 9th and it’s three weeks later and have not received my refund. Terrible customer service! Update: I received my refund today and they shorted me $12."
Nikita Jaggi
August 8, 2024
5
out of
5
rating by Nikita Jaggi
"I rarely do reviews but I would like to congratulate Tatiana on her amazing work . She has been answering each email the same day and worked very efficiently. What a suprise when she called me after the sale of my house to make sure that i was reimbursed from my property insurance , when i told her it was still not done two months after the sale she contacted them and I had the check 15 days after ! We have always had a good experience with state farm which we have been using for the last 24 years but Tatiana went above and beyond giving us that “ state farm is here !” Experience."
We responded:
"Hi Nikita, thanks for the amazing review! I'm so glad Tatiana could assist you so efficiently and ensure you got your reimbursement. It's great to know you've had a positive experience with us for the past 24 years. If you need anything else, we're here to help! - Janet Fernandez - State Farm Insurance Agent, Cooper City, FL"
Kelly Kupfer
June 14, 2024
5
out of
5
rating by Kelly Kupfer
"My Mother and I had the pleasure of having Angelica helping us continue our homeowners Insurance. Angelica knows what she is doing!! She was very helpful and responsive, helped me with a very stressful situation, returned my calls, and kept me informed. She went above and beyond with communication. Thank you so much for your help Angelica ! :) We appreciate you! :)"
We responded:
"Kelly, we're thrilled to hear that Angelica provided exceptional assistance with your homeowners insurance, going above and beyond to help during a stressful situation. We're grateful for your positive feedback and look forward to assisting you further in the future! - Janet Fernandez - State Farm Insurance Agent, Cooper City, FL"
Jonathan Towbin
May 9, 2024
5
out of
5
rating by Jonathan Towbin
"Cheri is a rockstar. Super helpful. Clear, concise and quick! Amazing customer service. Thank you again."
We responded:
"Jonathan, I'm thrilled to hear that Cheri provided you with amazing customer service! I'm pleased that she was clear, concise, and quick in assisting you. Thank you for your kind words, and we're grateful for the opportunity to serve you. If you ever need assistance in the future, please don't hesitate to reach out. - Janet Fernandez - State Farm Insurance Agent, Cooper City, FL"
Christa
May 8, 2024
5
out of
5
rating by Christa
"Miss courtney pickle I have to say amazing woman very professional Have been with State Farm 25 years. Maybe longer a rate of a 5 star with Courtney on their side. I'm sure they're gonna stay in good business for a long time. I will be listening my food truck and a few weeks. Also with Courtney, God bless State Farm. Thank you for your service. Courtney And thank God for good human beings in the USA. Helping each other. Happy customer Christa"
We responded:
"A big thank you for 5 stars and kind words, Christa! Your support for our renters and auto coverage is the driving force behind our commitment to excellence! We're honored to have you as a valued customer and we'll continue working hard to exceed your expectations!"
Amber Sever
April 18, 2024
5
out of
5
rating by Amber Sever
"Bryce From State Farm, THIS MAN HAS A1 CUSTOMER SERVICE! Bryce stayed focus and patient with me while going through the policy, the terms and agreements! Did not rush me, Answered ALL of my questions with no problem at all. Will only be handling my car insurance with him every single time!!! I'm truly satisfied with the care Bryce took with me. He's someone who needs a raise because people like him is not made anymore. Compassion, empathy, understanding and patience. A1 Bryce thank you so much!!!!!!!!!!!!"
We responded:
"Amber, thanks a million for the wonderful review & acknowledging the personal touch. We're stoked to be your go-to for all things insurance, and we're all about making you feel like part of the family. If you ever need anything, we're here for you!"
Hector Silvera
April 15, 2024
5
out of
5
rating by Hector Silvera
"Best agent in town. Best staff in town. Sherri is the best."
We responded:
"Hector, thank you for your kind words and recognizing Cheri's excellent work! - Janet Fernandez - State Farm Insurance Agent, Cooper City, FL"
Charles Xavier
April 12, 2024
5
out of
5
rating by Charles Xavier
"I have my auto, jewelry, life and health insurance bundled here. Great group of people!"
We responded:
"Charles, thank you for choosing to have your auto, jewelry, life, and health insurance policies with us! We're delighted to hear that you've had a positive experience with our team. - Janet Fernandez - State Farm Insurance Agent, Cooper City, FL"
P.L “God 1st” M
April 9, 2024
2
out of
5
rating by P.L “God 1st” M
"Takes to long to update your policy"
We responded:
"We understand your frustration, however, there have been delays in the underwriting process from the company. Your experience is far from our standards and would love to talk to you about how we can improve this issue. Please call our office at your convenience."
Robert White
April 8, 2024
5
out of
5
rating by Robert White
"I just switched my home, auto and umbrella policies from Allstate to State Farm and I'm saving at least $300/month for better coverage. I worked with Gabriela Acosta and she was efficient, knowledgeable, and helpful. Switching was a breeze with Gabi. She answered all of my questions and was very responsive. Everything went smoothly. I would recommend her in a heartbeat."
We responded:
"Thank you for the positive feedback, Robert! I'm delighted to hear that Gabriela provided efficient, knowledgeable, and helpful service while assisting with your home, auto, and umbrella policies. We appreciate your recommendation and look forward to continuing to provide you with excellent coverage and service. Janet Fernandez - State Farm Insurance Agent, Cooper City, FL"
Alex Welch
March 18, 2024
5
out of
5
rating by Alex Welch
"John Robertson had reached out to me to discuss my insurance options with State Farm and was very helpful throughout the whole process. Thanks to his knowledge and assistance I was able to find a policy that worked well for me. I highly appreciate both his help and advice!"
We responded:
"Thank you, Alex, for sharing your experience! We're grateful for your recognition of John's assistance in exploring your insurance options with State Farm. It's rewarding to hear that his knowledge and support helped you find a policy that met your needs. We appreciate your trust in us, and we're here to assist you whenever you need. Janet Fernandez - State Farm Insurance Agent, Cooper City, FL"
jose calvo
March 1, 2024
5
out of
5
rating by jose calvo
"What a massive difference from dealing with geico. John took care of all the hassles that come with buying insurance and I was covered in 15 minutes. 20 stars if I could"
We responded:
"Jose, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. John cares a lot about our customers."
Joe Balikes
February 28, 2024
5
out of
5
rating by Joe Balikes
"Working with Cheri at Janet Fernandez State Farm Insurance company has been a wonderful experience for me. She is very professional and extremely knowledgeable. She has always helped me with my car insurance needs and answers all my questions with kindness. Thank you Cheri. Sincerely, Joe Balikes..."
We responded:
"Thanks for the kind words, Joe! We’re happy to hear Cheri was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Raquel Knabben
February 26, 2024
5
out of
5
rating by Raquel Knabben
"Gabriela Acosta is an excellent person/agent!! She speaks Spanish as well English. She is patient and kind and explained me over and over again when I was not understanding the process. Thank you so much Gabriela for everything."
We responded:
"Hi, Raquel! Thank you for the shoutout for Gabriela! She is a vital part of the team and we appreciate how much she cares about all our customers. Thank you for giving us the opportunity to help you with your insurance needs. And… thank you for being the BEST part of State Farm!"
Candida Cortes
February 20, 2024
5
out of
5
rating by Candida Cortes
"Esmi was extremely helpful. She was very knowledgeable and went the extra mile to help me with my car insurance. An employee like her is a great asset to your office."
We responded:
"Candida, thank you for taking the time out of your day to leave us a review! We love hearing about how Esmi provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
Steven Justi
February 8, 2024
5
out of
5
rating by Steven Justi
"Gabriela Acosta was a pleasure to work with - she was very professional, efficient and responded very promptly to emails and telephone calls - and made the transition from an insurance company that I had been with for over 10 years, smooth and effortless. Perhaps most importantly, from a customer standpoint, Gabriela was able to provide increased insurance coverages and reduce my annual premiums. Gabriela is the best reason you need to review your insurance policies and give her an opportunity to earn your business! Highly recommend."
We responded:
"Thank you, Steven, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Gabriela, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Dawn Mink
February 8, 2024
5
out of
5
rating by Dawn Mink
"I have been a customer of Janet Fernandez’s State Farm office for coming up on 10 years. From the moment I switched to their office to as recently as yesterday, the staff at this office has been outstanding. Over the years, I have called about everything from policy questions to advice on how to handle my teen driver’s adventures. The phone is answered by a friendly, knowledgeable, helpful team member. I want to extend a special thanks to Cheri and Rosie for being so helpful and kind in assisting my mom yesterday. They truly took “taking care of their customer” to the next level. I would recommend this office to anyone looking for quality insurance with personalized service."
We responded:
"Dawn, thank you sincerely for your enduring trust in our State Farm office for almost a decade. It's truly been a pleasure serving as your insurance provider. We're thrilled to know that our team, including Cheri and Rosie, provided you with exceptional support and guidance, especially regarding coverage for your teen driver. We're honored by your recommendation and remain committed to delivering high-quality insurance solutions with personalized care. Looking forward to continuing to safeguard what matters most to you for years ahead!"
adrian desimone
February 2, 2024
5
out of
5
rating by adrian desimone
"Arlen Salvatierra is an excellent professional agent! I was at the office today and answered all my questions, and took care of paperwork with property insurance. She make you feel like you are always welcome ! Very great attitude!"
We responded:
"Thank you, Adrian, for your positive feedback and for acknowledging the exceptional assistance provided by Arlen. We greatly appreciate your recognition of our team's dedication to delivering outstanding service."
Felicia Abreu
February 2, 2024
5
out of
5
rating by Felicia Abreu
"Muy satisfecho con la agente"
We responded:
"¡Felicia, gracias! Apreciamos su confianza depositada en nosotros para ayudarle a proteger lo más importante."
Ali USHAC S FL
January 19, 2024
5
out of
5
rating by Ali USHAC S FL
"Gabriela Acostais the BEST!! Soooo helpful! Would recommend her 100%!!"
We responded:
"Ali, thank you! Gabriela is a fantastic asset to our team, and we’re glad she was able to deliver for your insurance policies. Your positive feedback means a lot to us!"
Perseus Acrisius
January 18, 2024
5
out of
5
rating by Perseus Acrisius
"ARLEN SALVATIERRA, from Janet Fernandez's team, is very good at customer service and diligent in answering questions and solving problems."
We responded:
"Perseus, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Arlen cares a lot about our customers."
Luis Robles
January 17, 2024
5
out of
5
rating by Luis Robles
"I've been with Janet for a long time and I appreciate the service provided. Specially Arlen who is very helpful and pleasant to work with. Thank you!"
We responded:
"Luis, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Itzayana Aguilar
January 1, 2024
5
out of
5
rating by Itzayana Aguilar
"Great customer service in this office. I was recently transferred to this office and Arlen helped with everything. Thank you!"
We responded:
"Itzayana, thank you for the positive review! We appreciate you taking the time to share your experience with our team. Please don't hesitate to reach out if you need anything!"
Valentine Anderson
December 29, 2023
5
out of
5
rating by Valentine Anderson
"Have had exceptional service from this agency and especially Arlen. Great at follow ups. Always pleasant and knowledgeable. Nothing but praise for her. Thanks Arlen"
We responded:
"Thank you for your feedback! Arlen always aims to provide prompt and helpful service. If you have any more questions or need further assistance in the future, feel free to reach out."
Didier GAUDIN
December 27, 2023
5
out of
5
rating by Didier GAUDIN
"Great service !"
We responded:
"Thank you for acknowledging our service, Didier. We're pleased to have met your expectations and look forward to continuing to exceed them in the future."